Question 1

How does court reservation work on CourtGrid?

Accepted Answer

Select your court type, choose date and available time slot. The system will direct you to online checkout for the 50% DP. Upon confirmation, your QR E-Ticket is immediately issued in your dashboard.

Question 2

Why implement a 50% DP system?

Accepted Answer

The 50% DP system directly secures court schedules and ensures your reserved playing time is always protected.

Question 3

How long before the slot is automatically released if DP is unpaid?

Accepted Answer

Reservations are automatically cancelled if the DP is unpaid within 15 minutes of creation. If you are already on the payment checkout, your slot remains safely reserved while you complete the transaction.

Question 4

Is the 50% DP refundable?

Accepted Answer

50% DP is non-refundable if cancelled by the user. 100% refund is processed only if emergency operational cancellation occurs from venue management.

Question 5

How do I pay the remaining 50% balance?

Accepted Answer

The remaining 50% payment is settled at the venue cashier before the session begins by showing the QR Code E-Ticket from the Dashboard.

Question 6

How do I create a CourtGrid account?

Accepted Answer

Register with email and password, or sign in quickly via Google or Facebook. When using Google or Facebook, no separate password is required.

Question 7

What if I forget my password?

Accepted Answer

Use the Forgot Password menu on the login page. A reset link is sent to your email and is temporarily valid. New requests are throttled with a 15-minute cooldown to prevent abuse.

Question 8

Is my personal data safe?

Accepted Answer

Yes. Passwords are securely hashed, all connections are SSL encrypted, and payments are processed via an official gateway without our server storing card details. Full details are in the Privacy Policy.

Question 9

Where can I see my QR E-Ticket?

Accepted Answer

Once the DP is verified, the E-Ticket appears in the Dashboard on the reservation detail page. Show the QR Code to the cashier at check-in.

Question 10

How does venue check-in work?

Accepted Answer

The cashier scans your QR E-Ticket through the admin panel to verify the reservation before the session begins. Keep the E-Ticket on screen or printed.

Question 11

Can an E-Ticket be reused?

Accepted Answer

No. Each E-Ticket has a unique reference number for one single-use session and is verified by the system directly at check-in.

Question 12

What facilities does the venue provide?

Accepted Answer

The sports arena provides standard indoor futsal and badminton courts, including amenities such as waiting areas, restrooms, and lockers. Hourly pricing is available in the Court Catalog.

Question 13

Can I cancel my reservation?

Accepted Answer

Self-cancellation is available only before DP payment is completed. Reservations with verified down payments cannot be canceled unilaterally. Please contact venue staff for special accommodations.

Question 14

How is rental duration calculated?

Accepted Answer

Duration is calculated precisely according to the hours stated on the E-Ticket. Late arrival does not shift your session end time.

Question 15

How do I contact the operator?

Accepted Answer

Reach us at +62 877 4628 8262 or email info@courtgrid.com. We respond within 1×24 business hours.

Frequently Asked Questions

Booking & 50% DP Payment

Account & Security

E-Ticket & Check-in

Facilities & Policy

Frequently Asked Questions

Booking & 50% DP Payment

Account & Security

E-Ticket & Check-in

Facilities & Policy